What Analytics Are Currently Available
Ken Send currently tracks:
Sends - Total emails delivered
Opens - When recipients open your emails
Replies - When recipients respond to your campaigns
We're actively developing native click tracking, but it's not available yet. In the meantime, we have a solution that lets you track clicks using a platform called Short.io.
What Is Short.io?
Short.io is a link management platform that provides detailed analytics for every link in your campaigns. With Short.io, you can see:
Total clicks on your links
Human clicks (automatically filtered from bot clicks)
Click analytics by campaign
Additional AI-powered insights
Our team will automatically create shortened links on your custom domain for every link in your campaigns, allowing you to track engagement while maintaining a professional appearance.
Getting Started
When you onboard with Ken Send, you'll automatically receive an invitation to join our Short.io enterprise organization.
If you don't receive the invite or need a new one, just reach out to our team via the chat button in this help center or email us.
Step 1: Accept Your Short.io Invitation
Check your email for the Short.io invitation
Click the link to create your account
Join our enterprise organization
Step 2: Add Your Primary Domain
Once you're in Short.io:
Click on "Add Domain"
Enter your primary domain (the domain your website uses - for example: yourcompany.com)
Choose a subdomain for your short links
Choosing Your Subdomain
You'll need to pick a subdomain that will be used for all your shortened links. Common options include:
link.yourcompany.com
go.yourcompany.com
track.yourcompany.com
click.yourcompany.com
Choose something that sounds natural and professional. This will appear in the links you send to prospects.
Step 3: Configure DNS Settings
After adding your domain in Short.io, you'll need to set up a CNAME record with your domain registrar. Here's how:
Sign in to your domain registrar (this is where you purchased your domain - GoDaddy, Namecheap, Cloudflare, etc.)
Find your DNS settings (usually under "DNS Management" or "Domain Settings")
Create a new CNAME record with these details:
Name/Host: Your chosen subdomain (e.g., "link")
Value/Points to: The destination provided by Short.io
TTL: Use the default or "Auto"
Save your changes
Step 4: Verify Your Setup
Wait a few minutes for the DNS changes to propagate
Go back to Short.io
Click the "Refresh" button next to your domain
The setup notification should disappear once everything is verified
That's it! Your custom domain is now connected and ready to track clicks.
How It Works in Your Campaigns
Once your domain is set up, our team will automatically:
Convert every link in your campaigns to a short link on your custom domain
Track all clicks through Short.io
Provide you with analytics for each campaign
You don't need to do anything else - we handle the link creation automatically.
What's Next?
We're working on native click tracking that will show individual-level data (who clicked what) directly in Ken Send. This will give you even more detailed insights into prospect engagement.
Until then, Short.io provides comprehensive campaign-level analytics to help you measure link performance.