The easiest way to get started is to watch the video below:
Ken Send is your central platform for viewing campaign performance, accessing lead data, and - most importantly - replying to interested prospects. While our team handles all the technical campaign setup and lead management, this guide will show you what you can access and what you should actively manage.
Leads Tab: Viewing Your Contact Data
The Leads tab shows all contacts we've uploaded and are reaching out to on your behalf. Here's what you can do:
Viewing Leads
See all contacts in your campaigns
Filter by lead list (we typically create one lead list per campaign)
Filter by campaign and status
Accessing Lead Details
Click "Manage" on any lead to view:
More data
Custom variables and tags
Which campaigns the person is in
Whether they've replied
Exporting Data
If you need to export your lead data:
Select the leads you want to export (or select all)
Click "Download" or "Export"
You'll receive a CSV file with all lead information, including LinkedIn URLs
Important: Our team manages all lead uploads and campaign assignments. You can view and export this data anytime, but you don't need to edit anything here.
Campaigns Tab: Viewing Your Outreach
The Campaigns tab displays all active and past campaigns. You can view:
Campaign overview and performance
Lead lists associated with each campaign
Email copy and messaging
Schedule and timing settings
Configuration details
Important: While you may have editing permissions, our team handles all campaign setup, email copy, scheduling, and configuration. You only need to view this section to understand what we're sending on your behalf.
Master Inbox: Where You'll Spend Most of Your Time
The Master Inbox is where all email replies from prospects appear. This is the most important section for you to actively manage.
Filtering Replies
You can filter the inbox by:
Status (interested, not interested, etc.)
Campaign
Read/unread status (tip: click "Unread" to see new replies)
Tags
AI Categorization
Click the settings icon in the Master Inbox to turn on AI categorization. This feature automatically identifies which responses show genuine interest versus polite declines.
We recommend keeping this feature enabled unless it's not working accurately for your use case.
Replying to Prospects
When you receive a reply:
Click on the conversation
Type your response in the reply field
Send directly from the platform
Additional Actions
You can also:
Forward emails to yourself or team members
Unsubscribe contacts if needed
Add tags for organization
Email Accounts: Customizing Your Signatures
The Email Accounts section shows all the email inboxes we're sending from on your behalf (you may see hundreds of accounts in your workspace - this is normal for deliverability).
Updating Your Email Signature
We'll set up an initial email signature for you, but you can customize it anytime:
Go to Email Accounts
Find the account(s) you want to update
Click on the email signature field
Update with your preferred signature
Requirements:
Must be plain text only (no HTML, images, or special formatting)
Keep it professional and concise
Other Settings
You can also update:
Your sender name
Minor configuration settings
Important: Please leave the "Maximum Daily Emails" setting unchanged - our team needs to control this for optimal deliverability. Also note that "Warmup" and "Sending Schedule" are managed by our team.
Integrations: Connecting Your CRM
Ken Send can integrate with your existing tools, including:
HubSpot
Salesforce
We use a third-party tool called OutboundSync to handle these integrations. If you'd like to sync your campaign data with your CRM, let us know and we can help you set it up.
Block List: Protecting Your Existing Customers
This is critical to set up!
The Block List prevents us from accidentally contacting your existing customers or people who've previously unsubscribed from your marketing.
How to Set Up Your Block List
Go to Settings
Click "Block List"
Upload a CSV file containing:
Email addresses you want to block, OR
Entire domains you want to block (blocks everyone at that company)
What to Include:
Current customers
Past customers
Anyone who's unsubscribed from previous campaigns
Internal team email addresses
Partners or vendors you don't want to contact
Two Types of Blocking:
Domain-level: Blocks everyone at a specific domain (e.g., @acmecorp.com)
Individual addresses: Blocks specific email addresses
We strongly recommend uploading your block list before we launch any campaigns.
What You Should Manage vs. What We Handle
You Should Actively Manage:
Replying to prospects in the Master Inbox
Customizing your email signature
Setting up and maintaining your Block List
Exporting lead data if needed
Our Team Handles:
All campaign setup and configuration
Lead list creation and uploads
Email copy and messaging
Sending schedules and deliverability settings
Technical infrastructure and warmup